Donation information

Supporting our work

Contributions support Mokatoria Community Foundation’s community work in clean water, nourishing food, education, mental wellbeing, and outreach. Read our project information and outreach updates to learn about the activities described on this site.

If you want a contribution used for a particular activity, contact us before sending it so we can discuss whether that purpose can be accommodated. This page does not promise a fixed allocation percentage or an outcome for each donation.

Receiving accounts

The current PayPal, Equity Bank, and Neema receiving accounts are personal accounts held by Collins Mokaya Onyancha, used to receive contributions in support of the foundation. They are not accounts in the foundation’s registered name.

• PayPal: use the recipient email shown on the donation page and review the recipient before sending.
• Equity Bank: the displayed account receives KES. Ask the sending bank about international transfer instructions, conversion, and fees.
• Neema: the displayed details are for transfers from Israeli banks only. Confirm currency-specific deposit instructions with Neema before sending USD.

Available countries, currencies, fees, and exchange rates depend on your payment provider. The amount credited to the receiving account may be lower than the amount you send. Check the details and provider terms before authorising a payment.

Confirmation and receipts

Payments are made outside this website and confirmed manually after the receiving account is checked. Opening a payment link, viewing bank details, or sending a screenshot does not by itself confirm that money has arrived.

To help locate a contribution, email its transaction reference, date, amount, currency, and receiving method. Do not send passwords or verification codes. Contact us before repeating a transfer if its status is unclear.

Once receipt is confirmed, an administrator can record the contribution and prepare a receipt on request. Receipts show the net amount recorded as received, after any provider or transfer fees, in the receiving currency. The website does not send automatic receipt emails.

A receipt acknowledges the recorded contribution. It is not a bank statement and does not establish tax deductibility.

Mistakes, duplicate payments, and refund requests

If you believe you sent money by mistake, paid twice, or have another payment concern, contact mokatoriafoundation@gmail.com with the reference, date, amount, currency, receiving method, and a short explanation.

We review requests individually after checking the receiving account and relevant transaction information. A request does not guarantee a refund; any available refund depends on the circumstances, applicable requirements, and the payment provider’s procedures. This does not limit any rights you have under applicable law.

Where a refund is agreed, we will discuss the next steps with you. Provider processing times, fees, and exchange-rate differences can affect the timing and amount returned. You may also contact your payment provider about its own dispute or reversal options.